Frequently Asked Questions (FAQ)

Do you offer free shipping?
Yes, we offer free shipping on all orders. See more in our Shipping Policy.

How do I track my order?
Once your order has been dispatched, you will receive a tracking number by email. You can track your parcel via our Track your Order page.

How long do I have to return a product?
We offer a 30-day return period from the date your order is delivered. Full details can be found in our Refund Policy.

What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the issue. Our team will work with you to find a suitable solution.

Can I cancel my order?
Yes. Orders can be cancelled before they have been processed or dispatched. If you wish to cancel your order, please contact our support team as soon as possible at support@lulydee.com.

Are my payment details secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store or have access to your full payment details. Your information is protected using industry-standard SSL encryption technology. More details are available in our Terms of Service.

What payment methods do you accept?
We accept a range of secure payment methods, including major debit and credit cards, Apple Pay, Google Pay and Shop Pay.

Will I receive a confirmation email after placing an order?
Yes. After placing your order, you will receive an order confirmation email containing your order details.

How can I contact customer support?
You can contact our support team at support@lulydee.com or by using the contact form on our Contact page. We reply within 24 hours on business days.