TERMS AND CONDITIONS – LULY & DEE

1. Introduction

1.1 These terms and conditions apply to the use of our website and to all purchases of products offered through Luly & Dee.

1.2 The definitions and interpretations of these terms can be found in section 16.

2. Consent & Use of Website

2.1 By visiting our website, purchasing a product, or contacting us, you represent and warrant that:

(a) You are a natural person and at least 18 years old;

(b) You are legally authorised to enter into a binding agreement;

(c) You have read, understood, and agreed to these terms and our Privacy Policy.

2.2 You confirm that you use this website solely to purchase products for personal, non-commercial use as a private individual.

3. Prices & Import Duties

3.1 All prices displayed on our website are inclusive of VAT where applicable.

3.2 Products are sourced and dispatched directly from our international suppliers in Asia.

3.3 Custom clearance and import procedures are handled in accordance with UK trade regulations. Customers will not be unexpectedly charged for standard import fees unless explicitly stated prior to purchase.

3.4 We make every effort to ensure prices and descriptions are accurate. In the event of an obvious pricing error, we reserve the right to notify you and cancel or amend the order before dispatch.

4. Orders & Contract Formation

4.1 Placing an order constitutes an offer to purchase a product.

4.2 A legally binding contract is formed only when we issue an official Order Confirmation via email.

4.3 If your order contains multiple products, they may be shipped separately depending on inventory and supplier dispatch location.

4.4 We reserve the right to decline or cancel any order prior to dispatch for reasons including stock unavailability, suspicious activity, or pricing errors. In such cases, a full refund will be issued immediately.

5. Payment

5.1 Payments must be made via the secure payment gateways provided at checkout.

5.2 We are not responsible for unauthorized payment card usage or bank charges incurred during transaction processing.

6. Shipping & Delivery

6.1 Estimated delivery times (typically 6 to 12 business days after dispatch) are provided at checkout.

6.2 Because goods are dispatched from international warehouses in Asia, unexpected delays caused by logistics, weather, or customs inspections may occasionally occur.

6.3 Risk in the products passes to you upon physical delivery to the provided shipping address.

7. Order Cancellations & Amendments

7.1 Orders are transmitted to our fulfillment centers automatically. Therefore, once an order is packed or dispatched, it cannot be cancelled or amended in transit.

7.2 If your package is already on its way, please wait until you receive the package and follow our return procedure as outlined in section 9.

7.3 If a package is significantly delayed beyond standard logistics timeframes (exceeding 30 calendar days from dispatch), please contact us at support@lulydee.com for an investigation and potential replacement or refund.

8. Defective or Damaged Products

8.1 Product images on our website are for illustrative purposes; slight color variations may occur due to lighting or screen displays.

8.2 If you receive a damaged, defective, or incorrect item, you must notify us immediately at support@lulydee.com with your order number, a description of the issue, and photographic evidence.

8.3 Upon verification, Luly & Dee will, at our discretion, either dispatch a free replacement or issue a full refund.

9. Returns & Refunds (Statutory Rights)

9.1 In compliance with UK Consumer Rights regulations, you have a statutory right to cancel your purchase within 14 days of receiving your item.

9.2 To initiate a return, you must contact customer service at support@lulydee.com prior to returning any package. Unsolicited returns sent without prior authorization will not be processed.

9.3 Items must be returned unworn, unwashed, with all original tags attached, and in their original packaging.

9.4 Unless the item is defective or shipped in error, return shipping costs are the responsibility of the customer.

9.5 Refunds will be issued within 7 to 14 days of physically receiving and inspecting the returned merchandise.

10. Discount Vouchers & Promotions

10.1 Promotional discount codes must be entered at checkout prior to finalizing payment.

10.2 Discount codes cannot be applied retrospectively, cannot be combined with other offers unless specified, and hold no cash value.

11. Prohibited Website Use

11.1 You must not misuse this website. Prohibited actions include:

(a) Engaging in unlawful, fraudulent, or harmful activities;

(b) Introducing viruses, malware, keyloggers, or other malicious software;

(c) Conducting automated data collection (such as web scraping or data mining) without express written permission;

(d) Attempting unauthorized access to our servers, databases, or website infrastructure.

11.2 Breaching these conditions may result in immediate termination of your access and reporting to law enforcement authorities.

12. Intellectual Property

All website code, branding, logos, text, and imagery are the exclusive property of Luly & Dee (or its licensors) and are protected by international copyright laws. Unauthorized reproduction or commercial use is strictly prohibited.

13. Limitation of Liability

13.1 To the fullest extent permitted by law, Luly & Dee shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

13.2 Nothing in these terms excludes or limits our liability for death, personal injury caused by negligence, or statutory consumer rights guaranteed under UK law.

14. Force Majeure

We are not liable for any failure or delay in fulfilling our obligations caused by events outside our reasonable control, including natural disasters, severe weather, global logistics disruptions, strikes, or government restrictions.

15. Changes to Terms

We reserve the right to update or modify these terms at any time. The latest version will always be published on our website. Continued use of our website constitutes acceptance of the updated terms.

16. Definitions

• "Order": The request placed by you to purchase products from our store;

• "Order Confirmation": The confirmation email sent to you upon successfully placing an order;

• "Product": Any fashion item or item offered for sale on our website;

• "Website": The online platform operating under Luly & Dee.

Company & Contact Information

If you have any questions, inquiries, or claims regarding these terms or your order, please contact us:

• Store Name: Luly & Dee

• Company Name: AxD Projects

• Company Registration (KvK): 42037217

• Business Address: Harm Koningstraat 40, 7742LT, Coevorden, Netherlands (Administrative address only – NOT a return package address)

• Customer Support Email: support@lulydee.com

• Customer Support Phone: +44 7460022237