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Every order carries a 30-daymoney-back guarantee.
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Every order carries a 30-daymoney-back guarantee.
Yes. Shipping is free on every order within the UK, with no minimum spend and no surprise charges at checkout. Orders are prepared within 0–1 business days (Monday to Friday), and once shipped, delivery typically takes 6–10 business days, so most addresses receive their order within 6–11 business days in total. These timeframes are estimates.
Every product page has a size guide with measurements. The most reliable method is to measure something you already own and like the fit of, laid flat, and compare it against the table. If you're still between sizes, email us with your usual size and we'll tell you which way to go.
As soon as your parcel leaves us you'll receive a confirmation email with a tracking link. Click it any time to see where your order is. If you have an account with us you can also find tracking under your order history. Tracking can take up to 24 hours to show its first update after dispatch.
Email us at support@lulydee.com and we'll come back to you within one business day. Include your order number if you have it — it lets us find everything straight away and sort the issue in a single reply.
Yes. You have 30 days from delivery to return anything unworn with the tags still attached. Email us at support@lulydee.com and we'll send you return instructions. Refunds are issued to your original payment method within 14 days of us receiving your return. Depending on your bank, the money can take a few further business days to appear.